Customer Support Executive

Process : International - Chat & Voice Employment Type : Full-Time Work Mode : Work From Office

Role Overview

We are seeking dynamic and customer-oriented professionals to join our International Customer Support Team . This role involves assisting global customers through chat (70%) and voice (30%) , ensuring timely resolution of queries while delivering an exceptional customer experience.

Key Responsibilities

- Manage international customer interactions via chat and voice in a skilled manner
- Resolve customer issues related to bookings, payments, and account support
- Provide accurate information while demonstrating empathy and problem-solving skills
- Maintain high standards of service quality and comply with company policies
- Achieve individual and team performance targets for quality, productivity, and customer satisfaction
- Document customer interactions accurately in internal systems

Eligibility & Requirements

- Education :



Minimum 12th / +2 / Graduate (Any Stream)

- Experience :

- Freshers with excellent English communication skills are welcome

- Minimum 1 year of experience in international customer support is preferred

- Skills Required :

- Excellent verbal and written English communication

- Strong customer handling and multitasking abilities

- Basic computer proficiency

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Pay: ₹20,000.00 - ₹35,000.00 per month

Benefits :

- Provident Fund

Education :

- Bachelor's (required)

Language :

- English (preferred)

Location :

- Kolkata, West Bengal (required)

Work Location: In person

📌 Customer Care Executive - Kolkota (Kolkata)
🏢 10xgrowthaccelerator
📍 Kolkata