Customer Success Specialist : Role Overview : The Customer Success Specialist provides day-to-day support to customers, ensuring that they are using the company’s products effectively and efficiently.

Key Responsibilities :

- Assist customers with onboarding and product adoption.
- Troubleshoot customer issues and work with technical teams to resolve them.
- Provide product training and answer questions on best practices.
- Help customers navigate features and utilize the product to its fullest potential.
- Monitor customer health scores and take corrective actions if needed.
- Work with CSMs to ensure customer success and satisfaction.

Key Skills : Excellent problem-solving and troubleshooting skills.

Strong verbal and written communication abilities.

Proactive in identifying and addressing customer needs.

Ability to manage time and prioritize customer requests

Contact : HR (phone hidden)

Pay: ₹20,000.00 - ₹30,000.00 per month

Perks :

- Food provided

Experience :

- total work: 2 years (preferred)

Work Location: In person

📌 Customer Success Specialist (Mogappair)
🏢 KOKA TECHNOLOGY PRIVATE
📍 Mogappair