Requirements and Skills : Robust working knowledge of the Microsoft Office Suite products

(MS Word and Excel etc.)

- Experience as a Customer Support Specialist or similar CS role
- Familiarity with school ERP domain
- Experience in using help desk software and remote support tools
- Excellent communication and problem-solving skills
- Multi-tasking abilities
- Patience while handling challenging situations
- Comfortable to visit various schools

Must have their Desktop or Laptop

Responsibilities :

- Responding to customer queries in a timely and accurate way,
- Identify customer needs and help customers use specific features
- Analyze and report product malfunctions

(for example, by testing different scenarios or impersonating users)

- Monitor customer complaints and reach out to provide assistance
- Share feature requests and effective workarounds with team members
- Inform customers about new features and functionalities
- Follow up with customers to ensure their technical issues are resolved.
- Gather customer feedback and share it with our Product, Sales

Pay: ₹18,000.00 - ₹23,000.00 per month

Work Location: Remote

📌 Customer Support Executive (Cse) (Hyderabad)
🏢 eduTinker
📍 Hyderabad