Key Responsibilities :

- Handle inbound and outbound customer calls professionally
- Respond to customer queries on WhatsApp with accurate and timely information
- Manage customer complaints and support tickets through CRM
- Create, assign, track, and close tickets within defined TAT
- Ensure proper follow-ups until issue resolution
- Coordinate with Warehouse, Logistics, and Operations teams for updates
- Escalate complex issues to concerned departments
- Share order status, delivery updates, and delay information with customers
- Maintain high first-contact resolution and reduce repeat complaints
- Maintain accurate records of all customer interactions in CRM
- Identify recurring issues and share feedback for process improvement

Required Skills & Qualifications :

- Graduate in any discipline
- 1-3 years of experience in Customer Support (preferably product/e-commerce/manufacturing industry)
- Strong verbal and written communication skills
- Good problem-solving and customer-handling abilities
- Basic CRM knowledge (preferred)
- Ability to multitask and work in a rapid-paced environment

Pay: ₹25,000.00 - ₹30,000.00 per month

Work Location: In person

📌 Senior Customer Care Executive (Prahlad Pura)
🏢 Veera steel
📍 Prahlad Pura