Job Overview : Key Responsibilities :

- Handle incoming and outgoing customer calls to address inquiries and provide accurate information.
- Respond to new customer queries related to products/services, pricing, and processes.
- Follow up with potential customers and convert leads into active clients.
- Visit customers (if required) for on-ground support, onboarding, or issue resolution .
- Build and maintain strong relationships with new customers.
- Provide end-to-end support from initial inquiry to final onboarding.
- Maintain records of customer interactions and update CRM systems regularly.
- Coordinate with internal teams (sales, operations, support) for quick resolution of customer concerns.
- Handle customer complaints professionally and ensure timely closure.




- Ensure a high level of customer satisfaction and positive experience .

Required Skills & Competencies :

- Excellent communication skills in English, Hindi, and Gujarati :

- Strong confidence and interpersonal skills :

- Ability to handle diverse customer profiles with patience and professionalism

- Valuable convincing and problem-solving skills

- Ability to multitask between calls and field activities

- Basic knowledge of CRM tools and MS Office

- Customer-centric mindset with a positive attitude

Pay: ₹12,000.00 - ₹25,000.00 per month

Work Location: In person

📌 Customer Acquisition Executives (Surat)
🏢 Cowberry Industries
📍 Surat