Job Title: Client Support Executive (Immediate Joiner Only)

Location : Andheri West, Mumbai Work Mode : Work From Office | Full-Time Working Days : Monday to Saturday (6 Days) Timing : 11:00 AM - 8:00 PM CTC : ₹3.5 - ₹4.5 LPA Experience Required : Minimum 3.5 Years

About Wildglow Cosmetics Pvt. Ltd.

Wildglow Cosmetics Pvt. Ltd. is a fast-growing Korean Skincare brand established in 2020. Known for innovation, quality, and affordability, Wildglow has built a strong presence in India’s e-commerce skincare space and aims to be among the Top 3 skincare brands in India .

Key Responsibilities

- Handle Non-Delivery Reports (NDR) and coordinate with logistics for resolution
- Manage Return-to-Origin (RTO) cases and ensure successful closures
- Follow up on Abandoned Calls and ensure service recovery
- Conduct Customer Feedback Calls and document insights
- Coordinate with Logistics, Operations & Internal Teams for issue resolution
- Maintain accurate records in CRM systems
- Provide timely updates and clear communication to customers

Required Skills & Qualifications

- Minimum 3.5 years experience in customer support (E-commerce preferred)

- Hands-on experience with NDR, RTO, Abandoned Calls & Feedback calls :

- Strong verbal & written communication skills

- Ability to resolve issues calmly and efficiently

- Familiarity with CRM tools & support systems :





- Excellent multitasking and time-management skills

- Team-first mindset (attitude matters)

- Experience in handling customer service metrics

- Understanding of customer feedback and process improvement

- Ready to join immediately and work from office in Andheri West

Important Note

Only Immediate Joiners will be considered

Pay: Up to ₹40,000.00 per month

Application Question(s):

- Are you an immediate joiner and can join within 7 days?
- Are you comfortable working from office in Andheri West (no WFH)?
- Do you have minimum 3.5 years of experience in Customer Support?
- Are you comfortable with 6 days working (Monday to Saturday), 11 AM - 8 PM?
- Do you have hands-on experience handling NDR (Non-Delivery Reports)?
- Have you conducted customer feedback or service recovery calls?
- Do you regularly manage abandoned calls and customer follow-ups?
- Have you independently handled RTO (Return to Origin) cases?
- Have you worked in an E-commerce or D2C brand setting?
- Do you have working experience with CRM tools / customer support software?
- Are you comfortable coordinating with logistics & internal teams for issue resolution?
- Can you manage multiple customer issues simultaneously without escalation?

Work Location: In person

📌 Client Relationship Executive (Andheri East)
🏢 Wildglow cosmetics
📍 Andheri East