The Customer Service Executive - Loan & Credit Support is responsible for assisting customers with loan-related services, resolving queries, and ensuring smooth coordination between customers and internal departments. The role focuses on delivering effective service and maintaining customer satisfaction.
Key Responsibilities
- Handle inbound and outbound customer calls related to loans and credit services
- Explain EMI structure, repayment schedules, and applicable charges
- Resolve customer complaints and escalate issues when necessary
- Coordinate with credit, verification, and operations teams
- Maintain proper records of customer interactions and service requests
- Ensure compliance with KYC and company policies
- Assist in payment reminders and overdue follow-ups
Job Type : Fresher
Pay: ₹9,749.06 - ₹31,104.64 per month
Benefits :
- Health insurance
- Provident Fund
Education :
- Higher Secondary(12th Pass) (preferred)
Work Location: In person
📌 Customer Service Officer (Habra)
🏢 AXA bpo
📍 Habra