Job Summary : We are hiring US Voice Process Executives for a Banking Process who will be responsible for handling inbound and outbound customer calls , addressing queries, and ensuring a high level of customer satisfaction. The role requires excellent communication skills and the ability to work in a night shift environment .
Key Responsibilities :
- Handle inbound and outbound calls for the US banking process
- Address customer queries related to banking services and transactions
- Provide accurate information and resolve customer concerns efficiently
- Maintain proper call records and update system data
- Ensure adherence to process guidelines and quality standards
- Deliver a high level of customer satisfaction and service quality
- Meet daily/weekly call targets and performance metrics
- Strong verbal communication skills in English
- Experience in Outbound/Inbound Calling (preferred)
- Basic understanding of customer service processes
- Ability to work in night shifts (US process)
- Good listening, problem-solving, and interpersonal skills
- Basic computer knowledge
Eligibility Criteria :
- Freshers with excellent communication skills can apply
- Prospect to work in an international banking process
- Performance-based growth and incentives
- Structured work environment
- Skill development in customer handling & communication
How to Apply : Job Types : Full-time, Permanent
Pay: From ₹15,000.00 per month
Benefits :
- Paid time off
- Provident Fund
Work Location: In person
📌 International Voice Process Associate (Tirupati)
🏢 young minds technology solutions
📍 Tirupati
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