Vaibhav Global Limited (VGL), established in 1989 and headquartered in Jaipur, Rajasthan, is a vertically integrated fashion retailer with a strong multi-channel presence. VGL operates 24/7 proprietary TV home-shopping channels along with e-commerce websites, mobile apps, Smart TV, OTT platforms, social media, influencer marketing, third-party marketplaces, and other digital platforms.

VGL is committed to delivering superior customer value through quality products, deep value pricing, and efficient operations. The company serves customers across the US, UK, Germany, Canada, and Japan, with customer satisfaction at the core of its business.

Role Overview

As a Customer Service Representative, your primary responsibility will be to assist customers with their questions, concerns, or problems through phone calls. You will provide accurate information, offer solutions, and ensure customer satisfaction with the support they receive.

Key Responsibilities

1. Customer Interaction & Support

- Handle inbound and outbound customer calls professionally and efficiently.
- Address customer queries, concerns, and complaints related to orders, products, payments, and delivery.
- Provide accurate information and appropriate solutions to ensure customer satisfaction.

- Issue Resolution & Follow-up

- Resolve customer issues within defined timelines while maintaining quality standards.
- Escalate complex cases to the relevant internal teams when required and follow up to ensure closure.

- Order & Process Management

- Assist customers with order placement, tracking, cancellations, returns, and refunds.




- Update customer interactions and case details accurately in the CRM/system.

- Customer Experience & Quality

- Maintain a polite, empathetic, and customer-focused approach in all interactions.
- Ensure adherence to company policies, processes, and quality guidelines.

- Cross-Team Coordination

- Coordinate with internal departments such as logistics, warehouse, and quality teams to resolve customer issues efficiently.

- Performance & Compliance

- Meet individual and team performance metrics such as call quality, resolution time, and customer satisfaction scores.
- Be willing to work in rotational shifts, including US shifts, as per business requirements.

Skills & Experience Required

- Excellent verbal communication skills with a clear and confident speaking style.
- Robust listening and problem-solving skills.
- Ability to handle customer objections and difficult situations calmly.
- Basic computer knowledge and familiarity with CRM tools (preferred).
- Ability to multitask and manage time effectively in a fast-paced environment.
- Customer-centric mindset with a positive attitude.

Qualifications

- High School Diploma or equivalent is mandatory.
- Minimum 6 months of experience in an international voice process within the BPO sector is required.
- Experience handling US/UK/Australian customers will be an added advantage.

Location

- E-68/69, EPIP, Sitapura, Jaipur - 302022 Rajasthan, India

Job Type : Permanent

Pay: ₹30,000.00 - ₹35,000.00 per month

Ability to commute/relocate:

- Jaipur, Rajasthan: Reliably commute or planning to relocate before starting work (required)

Work Location: In person

📌 Customer Care Associate (Jaipur)
🏢 Vaibhav Global
📍 Jaipur