Job Summary : Roles & Responsibilities :

- Provide technical support to customers over voice calls in a professional and timely manner
- Handle inbound and outbound calls, addressing customer queries and technical issues
- Troubleshoot hardware, software, and network-related problems
- Deliver excellent customer service and ensure customer satisfaction
- Document customer interactions and maintain accurate records
- Escalate complex issues to the appropriate teams when necessary
- Follow standard operating procedures and maintain quality standards
- Meet performance metrics such as response time, resolution time, and customer satisfaction

Required Qualifications :

- Bachelor’s degree in any discipline
- Minimum 2 years of experience in client handling or customer support
- Proven experience in over-the-call (voice) support roles
- Experience in international voice process is a strong advantage
- Excellent verbal and written communication skills
- Solid problem-solving and troubleshooting abilities
- Ability to work in a fast-paced and dynamic environment
- Basic technical knowledge (IT, software, networking, or related field preferred)




- Comfortable working in rotational shifts (if applicable)

Preferred Skills :

- Proficiency in English and Hindi; additional languages are an asset
- Strong interpersonal and active listening skills
- Ability to handle difficult customers professionally
- Proficiency in Microsoft Excel, Google Sheets, and MS Office
- Familiarity with CRM software and customer support tools
- Team player with a positive attitude

Why Join Us :

- Opportunity to work in a dynamic and growth-oriented environment
- Skill development and career advancement opportunities
- Supportive team culture

Job Types : Full-time, Permanent

Pay: ₹20,000.00 - ₹50,000.00 per month

Ability to commute/relocate:

- Chembur, Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (preferred)

Education :

- Bachelor's (required)

Experience :

- Client Facing : 2 years (required)

Language :

- English (required)

Location :

- Chembur, Mumbai, Maharashtra (preferred)

Shift availability:

- Night Shift (required)

Work Location: Hybrid remote in Chembur, Mumbai, Maharashtra

📌 On- Call Support Agent (Chembur)
🏢 Golumbia Group
📍 Chembur