- Supervise front desk staff and ensure that they provide excellent customer service
- Respond to guests' inquiries and requests in a timely and qualified manner
- Monitor daily operations of the front desk, including check-ins, check-outs, and guest requests
- Manage reservations and room availability
- Ensure accuracy of billing and payment processes
- Monitor and review guest feedback
- Resolve customer complaints
- Train and coach front desk staff
- Monitor staff performance and provide feedback
- Maintain a clean and organised front desk area
Pay: ₹18,000.00 - ₹20,000.00 per month
Benefits :
- Food provided
- Provident Fund
Education :
- Diploma (preferred)
Experience :
- Front desk: 2 years (required)
Language :
- Malayalam (required)
- English (required)
Work Location: In person
📌 Front Office Supervisor (Ernakulam) (Ernakulam South)
🏢 Sidra Pristine Hotel E Portico Halls
📍 Ernakulam South
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