- Resolve customer complaints and ensure timely closure.
- Manage inbound customer calls professionally.
- Maintain and update customer data and records.
- Follow and maintain company SOPs while handling customers.
- Coordinate with internal teams to resolve customer issues.
- Maintain proper records of customer interactions and feedback.
- Ensure customer satisfaction and service quality.
Skills Required :
- Good communication and interpersonal skills.
- Problem-solving and conflict resolution skills.
- Basic knowledge of MS Excel and data management.
- Ability to handle inbound calls and customer interactions.
- Ability to follow SOPs and processes.
- Valuable organizational and data management skills.
Experience Required :
- 1 -3 years of experience in Customer Support / Customer Relationship Management.
- Experience in handling inbound calls and customer queries preferred.