Role description We are looking for a highly experienced Salesforce Solution Architect with deep expertise in the Communications industry, specializing in Salesforce Communications Cloud /Vlocity and Salesforce Billing . This role will lead end-to-end solution design across BSS transformation programs, enabling scalable, high-performance, and integrated digital platforms across the customer lifecycle.

Key Responsibilities : Solution Architecture & Design :

- Define end-to-end architecture for Salesforce-led transformations covering Lead-to-Cash / Order-to-Cash / Trouble-to-Resolve processes.

- Architect solutions leveraging:

- Salesforce Communications Cloud /Vlocity

- Salesforce Billing

- Revenue Cloud / CPQ

- Ensure alignment with enterprise architecture, scalability, performance, and security standards.

Communications Industry Expertise :

- Lead domain-specific solutioning across telecom use cases:

- Product modeling (bundles, pricing, promotions)

- CPQ (Configure, Price, Quote)

- Order orchestration and decomposition

- Service provisioning and activation flows

- Billing, invoicing, taxation, and revenue recognition

- Design integrations with BSS/OSS systems (e.g., mediation, rating engines, network systems).

Salesforce Billing & Monetization :

- Architect billing solutions including:

- Usage-based and subscription billing models

- Rating, charging, invoicing, and payments

- Proration, amendments, and contract lifecycle management

- Ensure seamless integration between CPQ, Order Management, and Billing systems.

Integration & Data Architecture :

- Define integration patterns using APIs, middleware, and event-driven architectures.
- Ensure real-time and batch integrations across CRM, billing, ERP, and legacy systems.
- Design data models, data migration strategies, and master data management approaches.

Technical Leadership & Governance :

- Provide technical leadership to development teams,



ensuring adherence to best practices and coding standards.
- Conduct architecture reviews, design validations, and performance optimizations.
- Establish reusable frameworks, accelerators, and reference architectures.

Stakeholder Management :

- Engage with business and IT leadership to define roadmap and solution strategy.
- Translate complex business requirements into scalable technical solutions.
- Drive workshops, discovery sessions, and architecture governance forums.

Required Skills & Qualifications :

- 10+ years of IT experience with 5+ years in Salesforce architecture roles.

- Deep hands-on experience with:

- Salesforce Communications Cloud / Salesforce Revenue Cloud**:

- Salesforce Billing :

- Salesforce CPQ & Order Management

- Robust understanding of telecom domain:

- BSS/OSS architecture

- Order-to-Cash lifecycle

- Subscription and usage-based monetization models

- Proven experience designing large-scale, multi-system integrations.

Technical Expertise :

- Salesforce platform (Apex, LWC, APIs, integrations)

- Salesforce Communication Cloud / Revenue Cloud

- Billing concepts:

- Rating, invoicing, taxation, collections

- Integration technologies (REST/SOAP APIs, middleware like MuleSoft)

- Cloud and microservices architecture (preferred)

Soft Skills :

- Strong communication and executive presentation skills.
- Ability to influence senior stakeholders and drive decision-making.
- Strategic thinking with strong problem-solving capabilities.
- Leadership mindset with ability to mentor and guide teams.

Preferred Certifications :

- Salesforce Certified System Architect / Application Architect
- Salesforce Communications Cloud Accreditation
- Salesforce Billing Specialist Certification

Nice to Have :

- Experience with multi-country telecom implementations
- Knowledge of regulatory and compliance requirements in telecom billing
- Exposure to AI/analytics-driven customer insights

Skills Salesforce **About RCG Global Services

📌 Salesforce Solution Architect (Pune)
🏢 RCG Global Services
📍 Pune