Credit To Cash (C2C) Delivery Manager

Location : Nagpur Experience : 10 to 15 Years Shift : 10:30 AM to 8:30 PM Band : BPO5 / BPO6 Salary : Up to ₹20 LPA

Eligibility Criteria

- Minimum 15 years of regular, full time education (10 + 2 + 3)
- Non-technical graduation in any stream - B.Com, M.Com, or similar preferred
- Ex-TCS employees are not eligible to apply
- PAN and DOB are mandatory for profile creation

Must Have Skills

- Stakeholder Management

Good to Have Skills

- Transformation Projects

Key Responsibilities1. End-to-End Delivery Ownership

- Ensure seamless and standardized service delivery across regions and business units.
- Maintain delivery stability while managing operational complexity and scale.

1. Service Level & Performance Management

- Define, monitor, and achieve SLAs, KPIs, and contractual commitments.
- Drive improvements in DSO, overdue balances, dispute cycle time, and cash flow.
- Establish governance through dashboards, scorecards, and regular business reviews.
- Identify operational risks proactively and implement mitigation plans.

- Leadership & People Management

- Lead a multi-layered team comprising Team Leads, Managers, and SMEs.
- Drive succession planning, mentoring, and leadership development.
- Manage hiring strategy, productivity, utilization, and employee engagement initiatives.

- Stakeholder & Client Management

- Act as the primary contact for senior stakeholders and external clients.
- Handle escalations related to disputes, compliance, service delivery, and financial risk.
- Collaborate with Sales, Legal, Compliance, IT, Finance, and Operations teams.
- Lead MBRs and QBRs with senior leadership and clients.

- Financial & Cash Flow Management





- Drive strong collections and credit control strategies.
- Support bad debt provisioning, write-offs, and risk exposure management.
- Provide analytical insights on aging trends, customer behavior, and revenue risks.
- Ensure accurate forecasting of cash inflows and operational costs.

- Governance, Controls & Compliance

- Ensure adherence to SOX controls, audits, and company compliance standards.
- Strengthen SOPs, process documentation, and risk control matrices.
- Lead internal and external audits with mínimal observations.

- Transitions, Migrations & Program Management

- Lead transitions, migrations, and scope expansion projects.
- Ensure successful knowledge transfer, stabilization, and change management.
- Manage transformation and integration programs effectively.

- Continuous Improvement & Automation

- Drive Lean, Six Sigma, and automation initiatives.
- Identify opportunities for RPA, AI, and workflow improvements.
- Reduce manual effort and improve process efficiency.

- Systems & Technology Enablement

- Partner with IT for ERP enhancements (SAP/Oracle).
- Support UAT, hypercare, and system implementation activities.
- Ensure systems support compliance and operational efficiency.

- Strategic Contribution

- Support long-term C2C strategy and operating model development.
- Participate in benchmarking and enterprise-wide transformation initiatives.
- Represent C2C delivery in leadership forums.

Questionnaire Link

Please fill out the mandatory questionnaire form before profile submission: Note : Filling out this form is mandatory for profile submission and further processing.

Pay: ₹1,200,000.00 - ₹2,500,000.00 per year

Work Location: In person

📌 c Delivery Manager (Nagpur)
🏢 Tata Consultancy Services (TCS)
📍 Nagpur