JOB DESCRIPTION - PROCESS COORDINATOR

1. Position Details

- Position Title : Process Coordinator
- Department : Operations / CRM Coordination
- Location : Sindhu bhavan Road and CG road, Ahmedabad
- Reporting To : Branch Head

2. Position Purpose

The Process Coordinator is responsible for ensuring operational discipline, task tracking, CRM coordination, and showroom execution control .

The role acts as a control mechanism to ensure that all teams (Sales, CRM, Accounts, Support staff) :

- Follow defined processes
- Complete assigned tasks
- Maintain customer and operational discipline
- Ensure no gaps in execution

3. Key Duties & Responsibilities : A. Daily Review & Task Monitoring Control

- Attend review meetings and capture action points

- Track execution of all delegated tasks

- Ensure previous day tasks are completed by:

- Sales team

- Accounts team

- Escalate delays and non-compliance

B. CRM & Customer Follow-up Coordination

- Coordinate with CRM team for:

- Pending customer follow-ups

- Walk-in tracking

- Instagram / lead FMS updates

- Ensure no lead or customer is missed

- Support customer conversion tracking

C. Sales Team Discipline & Monitoring

- Ensure grooming checks are completed

- Follow up on:

- Pending customer payments

- Salesperson communication discipline (phone usage, follow-ups)

- Maintain accountability of sales staff





D. FMS & Data Accuracy Control

- Cross-check:

- Walk-in entries in FMS

- CRM entries

- Ensure accurate and timely system updates

- Prevent data gaps and duplication

E. Task Delegation & Execution Tracking

- Assign tasks to:

- Sales team

- Support staff

- Recent employees

- Track task completion through delegation FMS

- Ensure closure within defined timelines

F. Operational Support & Coordination

- Coordinate with:

- CRM team

- Housekeeping staff

- Internal teams

- Ensure smooth daily operations

- Support execution of meetings and decisions

4. Competencies Required

- Strong follow-up and control mindset :

- High discipline orientation :

- Attention to detail

- Coordination and communication skills

- Ability to enforce accountability

- Basic system (FMS/CRM) understanding

5. Reporting & Interfaces

- Reports To : Branch Head

- Internal Interfaces :

- Sales Team

- CRM Team

- Accounts Team

- Housekeeping Staff

Location: 6, Stellar, Sindhu Bhavan Marg, Bopal, Ahmedabad, Gujarat 380059

Pay: ₹8,086.00 - ₹22,000.00 per month

Education :

- Bachelor's (preferred)

Experience :

- Inter departmental Coordination: 1 year (preferred)

Location :

- Ahmedabad, Gujarat (required)

Work Location: In person

📌 Process Coordinator (Ahmedabad)
🏢 MK Sons Fine Jewels
📍 Ahmedabad