Job Description: Job Overview

Key ResponsibilitiesLead Management

- Handle online lead inquiries from different platforms.
- Contact potential customers through calls, WhatsApp, and messages .
- Follow up with leads regularly to convert them into confirmed sales.
- Update lead status and maintain records in Zoho CRM .

Store-Level Coordination

- Coordinate with store teams regarding customer visits and appointments.
- Share qualified leads with relevant stores and ensure proper follow-up.
- Track walk-in conversions generated from CRM leads.
- Maintain communication between customers and store staff for smooth sales closure.

Customer Communication

- Provide product information and assist customers with their queries.
- Respond promptly to messages, WhatsApp inquiries, and calls .
- Build robust customer relationships to increase conversion rates.

Data Management

- Maintain and update lead and customer data in Excel sheets .




- Ensure accurate entry of follow-up details, call logs, and lead status.
- Track conversion reports and sales generated from leads.

Required Skills :

- Strong communication and calling skills :

- Ability to handle customer queries and convert leads into sales :

- Knowledge of Zoho CRM :

- Basic knowledge of Microsoft Excel :

- Good follow-up and coordination skills with store teams :

- Ability to respond quickly to calls and messages

Qualifications :

- Bachelor’s degree in any field (preferred)

Experience

- 2-3 years of experience in CRM, lead management, or customer support
- Jewelry industry experience will be preferred

Job Types : Full-time, Permanent

Work Location: In person

Job Types : Full-time, Permanent

Work Location: In person

Work Location: In person

📌 CRM Executive (Vesu)
🏢 Svaraa Jewels
📍 Vesu