Roles & Responsibilities

- 6- 8 years overall experience with 2+ years in Training/L&D;, preferably in BFSI.
- Deliver recent-hire, refresher and cross-skill training for Banking/Financial Services processes.
- Conduct process, product, systems, compliance and customer-service training.
- Manage assessments, certifications and learner performance.
- Develop/update training decks, SOPs, job aids and learning content.
- Identify training gaps and conduct coaching/remedial sessions.
- Maintain training reports, records and audit documentation.

Preferred Candidates

- Strong training delivery, facilitation and communication skills.
- Experience in Banking/Financial Services or customer-service operations.
- Exposure to CRM/contact-centre and virtual training environments.
- Knowledge of Genesys, Verint, Confluence, Amazon WorkSpaces, AWS Systems Manager or AI-enabled servicing is an advantage.
- Comfortable working in US shifts with strong English communication skills.

📌 Looking For Trainer - Lead For International contact centre role (Pune)
🏢 Wipro
📍 Pune