Customer satisfaction relationship management-:

1. Ensure timely responses to customer requirements.

2. Closure of customer / resident QPR - Line/Warranty with deep analysis (in alignment with customer requirement for QPR closure)

3. Build customer relationship

4. Analysis of Customer Score Card

Customer Specific Requirements (CSRs) Management-:

1. Interaction with Customer for CSR's support other functions in aligning CSR expectations

2. Coordinating Customer audits

3. Closure of customer process/product audits observations -regular parts

Pre-Dispatch Quality Management-:

1. Implementation of Quality Strategy/QIP's, Warranty Action Plan Policy in Plants for Customer Awards in plant

2. To conduct analysis and generate action plan of key gaps through Dashboards (PPM/COPQ/QPR)

3.



Ensure implementation and horizontal deployment (HD) of countermeasures in relevant areas.

4. Ensure timely layout inspection and product audit of FG - Regular Parts

5. Review and Ensure timely closure of observations from layout inspection and product audits.

6. Review and Approval of PDQA Reports

7. Strengthen PDQA to ensure robust detection control for customer CTQ parameters

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📌 Deputy Manager (Pune)
🏢 UNO MINDA
📍 Pune