- Counsel clients regarding immigration, visa, and overseas opportunities based on their profile and requirements.
- Understand clients’ educational, skilled, financial, and immigration backgrounds.
- Provide accurate information regarding visa categories, eligibility criteria, documentation, and application procedures.
- Handle client queries through calls, meetings, WhatsApp, and email.
- Follow up with prospective clients and convert leads into successful applications.
- Maintain regular follow-ups with existing clients and ensure a smooth application process.
- Coordinate with documentation and visa processing teams for timely submission of applications.
- Maintain accurate records of leads, client interactions, applications, and follow-ups.
- Stay updated with changes in immigration policies, visa requirements, and relevant country-specific regulations.
- Achieve individual and team counselling/conversion targets.