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Salesforce Software Engineer-III

Do you enjoy driving the software strategy for complex software systems?

About our Team:-

Digital Business Solutions (DBS) delivers innovation and solves customer and business problems by leveraging the power of technology, data, and - increasingly - AI. We partner with sales and service stakeholders to deliver frictionless case management, self-service, and partner/customer-facing experiences, applying AI-driven automation - including Agent force and Einstein capabilities - where it measurably improves efficiency, personalization, and customer outcomes. We provide the expertise to understand business challenges and translate them into practical, scalable, and responsible solutions.

About the Role:-

This position performs moderately difficult research, design, and software development assignments within the Salesforce ecosystem, with a focus on Service Cloud , Experience Cloud , and AI-powered solutions (Agent force, Einstein, and related generative/predictive AI tooling). The position should have the ability to work on individual pieces of work and solve problems including the design of program flow for Apex, Lightning Web Components (LWC), and integration logic, effective coding, and unit testing (Apex test classes, Jest for LWC).This position performs complex research, design, and software development assignments focused on the Salesforce Service Cloud and Experience Cloud platforms - with working exposure to adjacent Salesforce clouds (Sales Cloud, CPQ,



Revenue Cloud) and integrated systems - and provides direct input to project plans, schedules, and methodology in the development of cross-functional solutions serving 2,000+ users. This position performs software design across Service Cloud (case management, omni-channel routing, knowledge, entitlements) and Experience Cloud (partner and customer portals, self-service sites) as well as integrated systems; mentors more-junior members of the team; leverages AI-assisted development tools and native Salesforce AI capabilities to accelerate delivery, improve code quality, and enhance customer/partner-facing experiences; and talks to business users/stakeholders to translate their requests into scalable, compliant Salesforce solutions.

Responsibilities:-

- Interface with business analysts, platform admins, and other technical team members to finalize requirements across Service Cloud, Experience Cloud, and the broader Salesforce ecosystem

- Write and review detailed technical specifications for complex system components, including custom Apex/LWC solutions, Experience Cloud site designs, and AI agent/automation designs

- Complete complex bug fixes across Apex, Lightning Web Components, Flow automation, and third-party integrations





- Work closely with other development team members to understand complex product requirements and translate them into scalable Service Cloud and Experience Cloud architecture and software designs

- Successfully implement development processes, coding best practices, code reviews, and AI-assisted development standards (including responsible use, review, and validation of AI-generated code)

- Design, build, and govern AI-driven agents and automations within Service Cloud and Experience Cloud (e.g., Agentforce), ensuring outputs are accurate, secure, and aligned with business processes

- Operate in various development environments (Agile, Waterfall, etc.) while collaborating with key stakeholders across sales technology teams

- Resolve complex technical issues across Salesforce and adjacent platforms (Oracle Sales Cloud Incentive Comp, Gainsight, Monday.com) as necessary

- Train and onboard entry-level software engineers, ensuring they are knowledgeable in Salesforce development standards and AI-assisted tooling as directed by department management

- Keep abreast of current Salesforce platform releases, Service Cloud and Experience Cloud feature developments, and evolving AI development tooling

- Design and work with complex Salesforce data models supporting a 2,000+ user org, including performance and scalability considerations

- Mentor less-senior software developers on Salesforce development methodologies, optimization techniques, and effective/responsible use of AI development tools

- Ensure development work aligns with release management, packaging, and compliance/audit requirements

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📌 Senior Software Engineer — Salesforce (Chennai)
🏢 Elsevier
📍 Chennai