About LERVICLERVIC PRIVATE LIMITED is an India-based international trade, global sourcing, import-export, and procurement company connecting businesses worldwide with Indian manufacturers, suppliers, products, and professional services.

We are building a technology-driven platform to simplify global sourcing from India and help international buyers with product sourcing, supplier identification, and procurement coordination.

Website: https://lervic.com

Job OverviewWe are looking for motivated, qualified, and customer-focused individuals to join LERVIC as Customer Support Executives.

The selected candidates will communicate with domestic and international customers, respond to enquiries, assist buyers with sourcing requests, coordinate with internal teams, and maintain positive customer relationships.

This opportunity is suitable for fresh graduates and experienced professionals interested in customer service, international business, global trade, and client relationship management.

Key Responsibilities

- Handle customer enquiries through email, chat, telephone, and other official communication channels.
- Assist international buyers with product sourcing enquiries, service information, and procurement requests.
- Understand customer requirements and provide accurate information about LERVIC's services.
- Coordinate with internal teams to ensure timely responses and resolution of customer concerns.
- Maintain accurate customer records, communication histories, and follow-up details.
- Support customer onboarding, account-related enquiries,



and platform navigation.
- Track open customer requests and follow up until appropriate resolution.
- Escalate complex issues to the relevant team or management.
- Maintain professional communication with customers across different countries and time zones.
- Identify opportunities to improve customer satisfaction and service quality.
- Follow company policies regarding confidentiality, information security, and customer data protection.
- Support general customer relationship management and business operations when required.

Required Skills and Qualifications
- Good written and verbal communication skills.
- Basic computer knowledge and familiarity with email, spreadsheets, and online applications.
- Strong interpersonal, listening, and problem-solving abilities.
- Ability to communicate professionally with international customers.
- Good organizational skills and attention to detail.
- Ability to work independently in a remote environment.
- Willingness to learn about international trade, product sourcing, and procurement.
- Professional attitude, reliability, and a customer-focused mindset.

Interested candidates can apply directly through the job platform with their updated resume.

Shortlisted candidates will be contacted regarding the next steps.

LERVIC PRIVATE LIMITED

Global Sourcing From India

Website: https://lervic.com

LERVIC is an equal opportunity employer. Selection will be based on relevant qualifications, skills, experience, and job requirements.

📌 Customer Support Executive (India)
🏢 LERVIC
📍 India