Job Purpose
Responsible for formulation, revision & maintaining adherence of risk policies for select B2B products in Digital & LSF business while managing business performance risk, maintaining loss rates within budget. Also responsible for developing horizontal capabilities like process enhancements, risk matrix etc. to support business in risk assessment & management.
Duties and Responsibilities
1. Through the door (TTD) analysis
? Guide team in conducting analysis of various types of customers acquired in last year/ month, and their associated risk type to determine the future performance of business in coming months (by measuring how TTD mix is changing)
? Review the reports prepared by the team to monitor metrics for business performance, if there are unusual changes, then engage with relevant stakeholders to close the same by taking appropriate actions of intervention
? Monitor the TTD/ performance of locations in Digital and LSF and ensure the contributing values are between the assigned range
? Evaluate whether the TTD is stable or not, if nor then track the actions of stakholders to drive stability in TTD numbers
2. Bounce rate
? Track the FEMI bounce rate and identify the reason behind the patterns in FEMI bounce ; Also, track the portfolio bounce against the defined threshold
? Engage with business & collections team to drive actions to ensure bounce rates can be kept under check
3. Lagged matric and risk assessment
? Analyze the performance of customers booked in previous months in alignment with the business performance, study the trends in business performance and if there is any unalignment, study the reason for same
? Track loss to sales ratio, publish the same to sales teams to provide information on money sitting out of sales done in previous months in various buckets (on monthly and 7th month basis)
? Monitor lagged metrics to evaluate current bucket loss of portfolio and loss value in various buckets
? Track business volumes & other key matrices to identify various type of risk faced by the business and plan for managing overall risk




? Maintain the risk matrix (to study the portfolio health, FEMI & other metrices on yearly, monthly, quarterly basis), compare current performance with past years’ performance to identify the risk of seasonality and other business factors that impact the business
4. Risk contribution towards business
? Identify attributes/parameters that have causality with risk. Be aware of the sensitivity of these attributes/parameters with risk
? Provide support to the business in running the business and contribute to the business without tempering the laid out risk matrix
? Define risk policies for risk assessment related to credit, process, applicable criteria, assessment of business requirements, product formulation, eligibility etc., and obtain sign off on drafted risk policies
? Identify the gaps in existing policies based on past cases, trends, location specific changes to upgrade/refine the policies
? Understand the business needs for changes in policies, review the business requirement document and collaborate with IT team to deliver on implementation/ updation
? Ensure operationalization of risk framework and strategies through technology and workflow integration.|5. Process efficiency
? Maintain and drive efficiency of processes to make sure transparent picture is provided to sales team on various aspects of risk through systems
? Guide team in automation of processes, information/ data availability on systems to ensure seamless execution of operations and policies reference
? Engage in continuous improvement/enhancement of systems by identifying gaps/opportunities to ensure timely delivery of all related activities and maintenance of TAT
? Liaison with business heads to implement process changes to mitigate & manage risk




? Monitor/ review risk related operational processes, ensure smooth running of workflows, support to resolve any risk related process / system issues
6. Stakeholder Management
? Interact and present the risk health of the portfolio to Internal stakeholders. Socialize opportunities/threats with respect to risk management and propose actionable as needed
? Engage with businesses, operations, collections & credit teams to identify and discuss the processes to be changed for managing the risk effectively
7. Team development
? Participate in recruitment process to identify the right talent for various positions within the function
? Establish individual performance expectations and regularly review individual performance of the team
? Identify and create development opportunities, training, induction sessions for team members to enhance functional knowledge
Key Decisions / Dimensions
? Policy changes
? Process efficiencies to be driven
? Expense approvals within defined AOP budget
Major Challenges
? Risk is oriented on business numbers and multiple external factors impact the business parameters, therefore it become critical to identify, evaluate and assess those parameters to deliver business value from risk perspective
? Fast growth of company requires risk team to be on toes all the times; sometimes there is manpower constraint as team is very small and there is huge spread of locations and market dynamics to be managed
Required Qualifications and Experience
8. SKILLS AND KNOWLEDGE
(Minimum acceptable proficiency for this job which best indicates the education and/or experience requirements of this job and not the incumbent).

Educational Qualifications
a) Qualifications
? Master’s in business administration / Post Graduate in mathematics/ statistics background
? Risk management credit background
b) Work Experience
? Minimum 8 year of work experience
? Experience in risk management
? Disciplined in terms of being task focused
? Understanding of business and processes

📌 National Lead - CreditB (Megapolis)
🏢 Bajaj Finance
📍 Megapolis