Job Description
– Team Lead (E-commerce Process) Job Title: Team Lead

Location:
Pune

Salary:
Up to ₹6.5 LPA Working Days: 5 Days a Week Week Offs: 2 Days Job Overview We are looking for an experienced Team Lead to manage and drive the performance of a team in an E-commerce customer support process. The ideal candidate should have strong leadership skills, BPO experience, and a proven track record of managing teams in an E-commerce environment. Eligibility Criteria
- Minimum 3 years of experience in the BPO industry.
- 1–2 years of experience as a Team Lead.
- E-commerce process experience is mandatory.
- Strong team management and leadership skills.
- Excellent communication and problem-solving abilities.

Key Responsibilities
- Lead, manage, and motivate a team of customer support executives.




- Monitor daily team performance and ensure achievement of targets.
- Track key performance indicators (KPIs) and productivity.
- Handle customer escalations and ensure timely resolution.
- Conduct team briefings, coaching, and feedback sessions.
- Identify performance gaps and implement improvement plans.
- Ensure adherence to process guidelines and quality standards. Interested Candidates Candidates meeting the above criteria can share their updated CV. Contact: +91 (phone hidden) Email: [email protected] Pay: ₹500,000.00
- ₹650,000.00 per year

Benefits:
- Commuter assistance
- Versatile schedule Work

Location:
In person

📌 Team Lead Voice (Pune)
🏢 Outpace Consulting Services
📍 Pune