- Handle customer inquiries through phone calls, emails, WhatsApp, and other communication channels.
- Respond to customer queries regarding products, orders, payments, delivery, and services.
- Provide accurate product information and resolve customer complaints professionally.
- Maintain customer records, feedback, complaints, and follow-up reports.
- Handle order-related issues, returns, replacements, and refund requests.
- Maintain professional communication and build solid customer relationships. Required Skills &
Qualifications:
- Graduate in any discipline.
- Good verbal and written communication skills.
- Basic knowledge of MS Excel, MS Word, and computer operations.
- Good problem-solving and interpersonal skills.
- Strong coordination and follow-up skills.