1. Job Purpose To manage front-office operations efficiently, provide excellent patient service, coordinate diagnostic appointments, handle patient registration and billing, and ensure smooth patient flow within the diagnostic center. 2. Key Roles & Responsibilities A. Patient Registration
- Welcome patients and visitors professionally.
- Register new and existing patients.
- Collect accurate patient details and contact information.
- Verify prescriptions and test requirements.
- Maintain patient records and confidentiality. B. Appointment Management
- Schedule appointments for laboratory tests, scans and other investigations.
- Coordinate with laboratory and radiology departments.
- Guide patients regarding fasting requirements and test preparation.
- Manage walk-in patients and appointment queues. C. Billing & Cash Handling
- Prepare accurate bills for diagnostic services.
- Collect cash, card and UPI payments.
- Generate receipts for all transactions.
- Maintain daily cash collection records.
- Report billing discrepancies to the supervisor. D. Patient Coordination
- Guide patients to the respective departments.
- Explain test procedures and waiting times.
- Coordinate with doctors, technicians and other departments.
- Handle patient queries politely.
- Escalate complaints to the concerned supervisor. E. Report Management
- Coordinate report collection and dispatch.
- Inform patients when reports are ready.
- Verify patient details before report handover.
- Maintain confidentiality of diagnostic reports. F. Corporate & Insurance Coordination
- Verify corporate patient authorization.




- Coordinate with corporate clients and insurance desks.
- Maintain records of credit billing and pending payments. G. Daily Administrative Activities
- Maintain appointment, registration and billing registers.
- Prepare daily patient statistics.
- Maintain front-office cleanliness and discipline.
- Ensure proper handover between shifts.
- Submit daily reports to the reporting manager. 3. Required Skills
- Good communication and interpersonal skills.
- Basic computer knowledge and billing software experience.
- Knowledge of MS Office.
- Good telephone etiquette.
- Cash handling and patient management skills.
- Ability to work under pressure.
- Professional attitude and teamwork. 4. Educational Qualification
- Minimum Intermediate / Degree.
- Experience in hospitals or diagnostic centers preferred.
- Freshers with valuable communication skills may be considered. 5. Key Performance Indicators (KPI)
- Patient registration accuracy.
- Billing accuracy and cash reconciliation.
- Patient satisfaction.
- Appointment management efficiency.
- Timely report coordination.
- Complaint resolution.
- Maintenance of records and registers. 6. Code of Conduct
- Maintain patient confidentiality at all times.
- Treat every patient with respect and courtesy.
- Do not provide medical interpretations or diagnostic advice.
- Follow management instructions and center policies.
- Maintain punctuality, discipline and professional appearance.
- Never collect unauthorized payments. Pay: ₹8,800.00
- ₹26,000.00 per month Work

Location:
In person

📌 Front Office Receptionist (Attapur)
🏢 Tirumala diagnostic center
📍 Attapur