Role Purpose The Senior Manager, Order to Cash will oversee end-to-end O2C operations including sales invoicing, collections, cash application, credit management, customer account reconciliation, AR reporting activities and month-end activities. The role requires strong operational leadership, SAP expertise, transition experience, and the ability to manage performance delivered through a third-party shared service centre. The position will ensure services are delivered accurately, on time, and in accordance with agreed controls, policies, service-level agreements, and regulatory requirements.

Key Responsibilities
End-to-End O2C Operations
- Lead the end-to-end AR function across multiple regions and business units.
- Ensure timely and accurate processing of:
- Customer invoicing support
- Cash application
- Collections management
- Dispute resolution
- Credit management
- Account reconciliations
- Aged Debt Customer Chase Up
- AR month-end close activities
- Establish and maintain standardized global processes and controls
- Work closely with Sales and Customer Service, Finance, Treasury, Tax, IT, business stakeholders, and external customers. Third-Party Shared Service Centre Management
- Manage O2C services delivered by a third-party shared service centre or Business Process Outsourcing partner.
- Govern performance through SLAs, KPIs, operational reviews, service review meetings, and improvement plans.
- Monitor measures such as first-time-right percentage, on-time cash apps, aged debtors volume, query ageing, backlog, and accounting accuracy.
- Challenge service delivery issues and ensure appropriate root-cause analysis and corrective actions are completed.
- Hold the service provider accountable for capacity planning, productivity, quality, training, documentation, and business continuity.
- Manage escalations between the service provider and internal stakeholders.
- Build a strong working relationship with the service provider while maintaining effective commercial and operational governance. Transition and Transformation
- Lead or support O2C transitions from local business units to shared service or outsourced delivery models.
- Conduct process discovery, due diligence, knowledge transfer, documentation, shadowing, reverse shadowing,



and go-live readiness assessments.
- Develop and manage transition plans, process inventories, risk logs, dependency trackers, and readiness checklists.
- Ensure process documentation and desktop procedures are complete, approved, and up to date.
- Support stabilisation and hyper care following process migration.
- Identify opportunities for process standardisation, automation, and control improvement.
- Support transformation initiatives involving SAP, workflow tools, reporting solutions, robotic process automation, and digital invoicing. Governance, Risk and Controls
- Maintain a strong control environment across invoice processing, customer master data, collection, reconciliations, and access management.
- Ensure compliance with the organisations financial policies, delegation of authority, segregation-of-duties requirements, and audit standards.
- Support internal and external audits, providing evidence and resolving findings within agreed deadlines.
- Investigate control failures and ensure appropriate root-cause analysis, corrective actions, and preventive controls are implemented.
- Identify operational risks and escalate material issues to senior stakeholders.
- Ensure sensitive customer information is handled securely. Team and Stakeholder Management
- Lead, coach, and develop O2C team members and service delivery leads.
- Set clear objectives and establish accountability for operational performance.
- Conduct regular performance reviews, one-to-one meetings, and development discussions.
- Communicate effectively with senior finance leaders, business stakeholders, suppliers, and external service providers.
- Prepare clear management updates covering performance, risks, escalations, achievements, and required decisions.
- Manage competing priorities and maintain service continuity during peak periods, month-end, year-end, and system changes.



Required Qualifications and Experience
- Bachelor’s degree in finance, Accounting, Commerce, Business Administration, or a related discipline.
- 7 to 10 years of relevant experience in Accounts Receivable or Order-to-Cash operations.
- Strong knowledge of the complete O2C lifecycle, from purchase requisition through invoice processing and supplier payment.
- Demonstrated experience managing a third-party shared service centre, captive shared service centre, or BPO provider.
- Practical experience leading or supporting finance and O2C transitions.
- Strong working knowledge of SAP, preferably SAP ECC or SAP S/4HANA.
- Experience with invoice workflow, customer master data, collection, reconciliations, and financial controls.
- Solid Microsoft Excel skills, including pivot tables, XLOOKUP or VLOOKUP, SUMIFS, IF formulas, data validation, conditional formatting, charts, and large-data analysis.
- Excellent written and spoken English.
- Experience presenting operational performance and risks to senior stakeholders.
- Ability to manage escalations, conduct root-cause analysis, and implement sustainable corrective actions. Preferred Qualifications
- Professional qualification or part qualification such as CIMA, ACCA, ACA, CPA, MBA Finance, or an equivalent.
- Experience working in a multinational organisation.
- Experience with SAP S/4HANA, Ariba, Coupa, Serrala, invoice workflow tools, Power BI, or robotic process automation.
- Lean Six Sigma, project management, or transition management certification.
- Experience managing geographically dispersed teams and international O2C processes. Key Skills and Competencies
- End-to-end Order-to-Cash expertise
- Accounts Receivable operational leadership
- SAP knowledge
- Advanced Excel and data-analysis skills
- Third-party service provider governance
- Transition and knowledge-transfer management
- SLA and KPI management
- Financial controls and audit compliance
- Supplier and stakeholder management
- Root-cause analysis and continuous improvement
- Team leadership and coaching
- Strong English communication
- Decision-making and problem-solving
- Change and project management

📌 Senior Manager, Order-to-Cash (Thane)
🏢 Tata Motors Global Services
📍 Thane