Job Summary We are looking for a proactive and student-focused Student Success Manager / Key Account Manager to serve as the primary point of contact for students, parents, and tutors. The role involves managing student relationships, coordinating classes, monitoring academic progress, and ensuring a seamless learning experience. The ideal candidate should have strong communication and relationship management skills, with a focus on improving student engagement, satisfaction, retention, and academic outcomes.

What you'll do

- Student & Parent Coordination:
- Act as the primary point of contact for students and parents, addressing queries and providing timely updates.
- Match students with suitable tutors based on their academic needs, learning styles, and goals.
- Manage class scheduling, rescheduling, and coordination between students, parents, and tutors.
- Academic Outcome Management:
- Monitor student performance and progress against defined academic goals.
- Coordinate with tutors to ensure personalized learning plans are followed and adapted as needed.
- Share regular progress updates and actionable insights with parents.
- Identify students at risk of disengagement or poor performance and implement timely intervention strategies.
- Tutor Collaboration & Quality Assurance:
- Work closely with tutors to maintain high teaching standards and student engagement.
- Provide feedback and performance insights to improve the overall learning experience.
- Identify and resolve tutor-student mismatches, conflicts, and other concerns.
- Student Retention & Relationship Management:




- Build strong relationships with students and parents to improve satisfaction and long-term retention.
- Proactively address concerns and ensure a positive and consistent learning experience.
- Identify opportunities to improve engagement and strengthen student commitment to learning.
- Operational Excellence:
- Maintain accurate records of student progress, communication, and academic milestones.
- Ensure timely follow-ups and smooth coordination across all stakeholders.
- Contribute to process improvements and best practices for student success operations. What we're looking for
- A bachelor's degree in Education, Psychology, Business, or a related field.
- Freshers or candidates with 1–2 years of experience in academic coordination, student counselling, customer success, or relationship management.
- Excellent communication and interpersonal skills, with the ability to engage effectively with parents, students, and tutors.
- Robust organizational and time management skills, with the ability to manage multiple students and stakeholders simultaneously.
- A proactive, problem-solving mindset with a strong focus on student satisfaction and academic outcomes.
- Ability to handle concerns, resolve conflicts, and manage relationships with professionalism and empathy.
- A results-oriented approach with the ability to drive student engagement, retention, and overall satisfaction. Pay: ₹300,000.00
- ₹350,000.00 per year

Benefits:
- Cell phone reimbursement
- Health insurance
- Provident Fund Work

Location:
Remote

📌 Key Account Manager (India)
🏢 Filo EdTech
📍 India