General expectations of your role:
• Excellent analytical and communication skills
• Work independently and as part of a team with other Deloitte colleagues at all levels
• Prioritize tasks, proactively raise concerns/questions where appropriate for priority or engagement conflict resolution
• Must be self-directed and able to manage competing priorities and proactively communicate when conflicts arise
• Interact with clients on a regular basis through face to face meetings, video/teleconferences and email to understand clients processes and business problems
• Collaborate and coordinate with global Deloitte colleagues across teams keywods
• Identify industry best practices and implement them in engagements

Responsibilities:
• Review user stories to understand requirements and technical architecture documentation for solution
• Identify gaps and work with Deloitte and client colleagues to ensure completeness of requirements for technical development
• Develop integrations leveraging point-to-point interfaces, Web Services (REST / SOAP), file-based transfers, etc.
• Configure and build the ServiceNow solution to meet identified business requirements, process guides and user stories
• Provide configuration options to meet specific requirements identifying respective pros and cons for each option
• Ensure that ServiceNow standard practices are utilized for all configurations and customizations
• Provide insight and expertise into the ServiceNow configurations and custom application development.




• Responsible for unit testing and end to end testing of the technical development and fix related defects till final deployment across sub-production and production environments.
• Create the technical documentation, technical design documentation, build/configuration documentation and release notes. Required

qualifications:
• Bachelor’s degree in Software Engineering, Information Systems, Business, or equivalent
• Minimum of 3 years of ServiceNow implementation experience in large complex environments is required
• Experience with designing and developing ServiceNow workflows.
• Advanced ServiceNow technical skill
- UI Policies, UI Macros, UI Pages, Client Scripts, Script Includes, Business Rules, Performance Analytics, Reporting & Dashboards, email notification, ACL’s, Import Sets, Transform Maps and Update sets
• Positive understanding of ServiceNow architecture and best practices
• Knowledge and experience with JavaScript, JSON, REST and SOAP
• Knowledge and experience with HR Service Delivery tools and third-party HR applications such as Workday, SAP/SuccessFactors, and Oracle etc. using Webservices APIs (REST/SOAP).
• Experience in developing large global enterprise ServiceNow instance
• Knowledge of ServiceNow upgrade, SSO will be plus.
• Proficient in Agile development and all phases of the Application Development Lifecycle
• Experience with software development support tools (e.g. Jira, Rally etc.)
• Certified ServiceNow System Administrator (CSA) Additional qualifications preferred:
• ServiceNow Certified Implementation Specialist (any one or more areas e.g. ITSM, HRSD, CSM etc.)
• ITIL and DevOps experience and certification
• Master’s degree – MBA / MCA / Master’s in Software Engineering

📌 ServiceNow Consultant (Hyderabad)
🏢 Kiya.ai
📍 Hyderabad