Role & responsibilities
- Manage key HCV fleet customers, transporters and corporate accounts.
- Develop solid relationships with fleet owners and ensure repeat workshop business.
- Handle HCV service, repair and maintenance requirements of key customers.
- Coordinate with workshop, service advisors, technicians and spare-parts teams for timely vehicle delivery.
- Understand customer complaints and ensure proper breakdown/service resolution.
- Drive customer retention, service revenue and workshop profitability.
- Follow up on preventive maintenance, periodic service and major repairs.
- Generate additional business through service, labour, spare parts and value-added services.
- Conduct regular customer visits and understand fleet maintenance requirements.
- Track customer complaints, turnaround time (TAT), vehicle downtime and service quality.
- Coordinate with workshop teams to improve vehicle uptime.
- Prepare reports on customer visits, service revenue, pending jobs and customer satisfaction. Interested candidates contact Hemalatha-(phone hidden) [email protected]

📌 Key Accounts Manager (Chennai)
🏢 Avani Consulting
📍 Chennai