Role

Job Description
Retail Sales Executive Department: Retail / Sales Industry: Luxury Chocolates / Premium Retail Job

Location:
Mumbai Airport / Navi Mumbai Airport / Retail Outlets

Experience:
1–3 Years (Fresher candidates with excellent communication skills may also be considered) Job Summary We are looking for a well-groomed, customer-oriented and enthusiastic Retail Sales Executive to join our team. The candidate will be responsible for promoting and selling premium and luxury chocolate products, delivering excellent customer service, and ensuring a memorable shopping experience.

Key Responsibilities
1. Greet customers and understand their preferences and requirements. 2. Promote and sell premium and luxury chocolate products. 3. Explain product features, flavours, ingredients, packaging and pricing to customers. 4. Achieve daily, weekly and monthly sales targets. 5. Maintain excellent customer relationships and provide personalized recommendations. 6. Handle billing, cash transactions and POS operations. 7. Ensure proper product display, merchandising and shelf replenishment. 8. Maintain store cleanliness, hygiene and product presentation. 9. Monitor stock availability, expiry dates and inventory. 10. Handle customer queries and complaints professionally. 11. Support promotional activities, offers and festive gifting sales.



Required Skills & Competencies
- Excellent communication and interpersonal skills.
- Strong sales and convincing abilities.
- Customer service orientation.
- Presentable, well-groomed and qualified personality.
- Basic knowledge of retail sales and POS billing.
- Ability to achieve sales targets.
- Interest in premium chocolates and luxury retail brands.
- Basic computer knowledge. Candidate Requirements
- Graduate preferred.
- 1–3 years of experience in retail sales, luxury retail, FMCG, food or hospitality.
- Experience in chocolate, confectionery or premium product sales will be an added advantage.
- Comfortable working in rotational shifts, including weekends and holidays.
- Must be comfortable working in an airport retail environment. Key Performance Indicators (KPIs)
- Monthly sales target achievement.
- Customer satisfaction and service quality.
- Average transaction value.
- Product knowledge and upselling.
- Store display and merchandising standards.
- Attendance, punctuality and grooming. Ideal Candidate: Someone who is confident, energetic, sales-driven and capable of representing premium international chocolate brands while delivering an exceptional customer experience. & responsibilities Preferred candidate profile

📌 Sales Executive (Mumbai)
🏢 Cococart Ventures
📍 Mumbai