Junior Atlassian Jira Support Engineer

Experience:
1-2 Years Notice Period: Immediate Joiners Preferred Job Summary We are seeking a Junior Jira Support Engineer with 1-2 years of experience in Atlassian Jira administration and user support. The candidate will assist in project setup, user management, ticket administration, and day-to-day Jira operations.

Key Responsibilities
- Provide L1/L2 support for Jira users and project teams.
- Create and manage Jira projects, users, groups, and permissions.
- Configure dashboards, filters, reports, and boards.
- Assist in workflow modifications and basic Jira administration tasks.
- Monitor system health and resolve user-reported issues.
- Support Confluence space administration and access management.
- Document configurations, SOPs, and troubleshooting guides.
- Collaborate with development and project management teams. Required Skills




- 1-2 years of experience with Atlassian Jira.
- Basic understanding of Jira workflows, issue types, and project configuration.
- Knowledge of Agile and Scrum practices.
- Familiarity with Confluence.
- Strong communication and problem-solving skills.
- Ability to support multiple stakeholders effectively. Preferred Skills
- Atlassian Administration certification (valuable to have).
- Exposure to Jira Cloud environments.
- Basic understanding of APIs and integrations. Keywords Jira Administrator, Atlassian, Jira Software, Jira Service Management, Confluence, Jira Cloud, Jira Data Center, Workflow Management, Jira Automation, Agile, Scrum, Kanban, User Administration, Dashboard, Reporting, Immediate Joiner.

📌 Atlassian, Jira (Mumbai)
🏢 Infosys
📍 Mumbai