Company Description COVORO is a unified automation ecosystem that helps CFOs and finance teams manage compliance and finance operations more efficiently. Founded in 2017, the company enables enterprises to replace manual processes and fragmented tools with a single platform, providing visibility, control, and consistency across diverse regulatory environments. COVORO offers solutions for compliance automation, finance operations automation, and trade automation, supporting activities such as e-invoicing, tax filing, AP automation, and duty drawback management. Operating within accredited regulatory frameworks in key markets including India, UAE, Malaysia, and Singapore, COVORO integrates with over 100 ERPs and has processed more than 1,080 million e-invoices. With a network of 200+ partners, the company supports organizations navigating complex multi-country regulations and continuous audit readiness. Role Description This is a full-time, on-site Customer Service Representative role based in the Pune District. The Customer Service Representative will handle inbound and outbound customer inquiries via phone, email, and chat, providing clear and accurate information about COVORO’s platform and services. Daily responsibilities include resolving issues, logging and tracking customer interactions in the CRM system, and coordinating with internal teams to ensure timely follow-up and problem resolution.



The role also involves guiding customers through basic product features, capturing feedback, and escalating complex technical or regulatory questions to specialized support teams. The representative is expected to maintain high service standards, contribute to customer experience improvements, and support customer education on platform usage and best practices. Qualifications
- Demonstrated ability in customer-facing roles, including Customer Service Representatives and Customer Support responsibilities.
- Skills related to maintaining high Customer Satisfaction and delivering strong Customer Service in a fast-paced environment.
- Experience enhancing Customer Experience through clear communication, active listening, and empathetic problem-solving.
- Strong verbal and written communication skills in English; additional regional languages are an advantage.
- Comfort using CRM systems, ticketing tools, and standard office software to manage customer interactions.
- Ability to learn technology platforms quickly and explain features in a straightforward, user-friendly manner.
- Collaborative mindset, reliability, and the capacity to work on-site with cross-functional teams in Pune District.
- Prior experience in SaaS, fintech, or compliance-related services is a plus; a diploma or degree in business, commerce, or a related field is preferred.

📌 Customer Service Representative (Pune)
🏢 COVORO
📍 Pune