Assistant Manager – Operations (US Healthcare)

Location:
Hi-Tech City, Hyderabad Employment Type: Contract (6 Months, Extendable Based on Business Requirements) Shift: Rotational / Night Shifts Weekly Offs: Rotational

About the Role
We are seeking a highly motivated and results-oriented Assistant Manager – Operations to lead and drive operational excellence within our US Healthcare business. This role requires a solid people leader with proven experience in managing high-performing teams, ensuring service delivery excellence, and achieving operational objectives in a fast-paced environment. The ideal candidate will have recent hands-on experience leading teams in the US Healthcare domain, with a strong focus on performance management, process optimization, quality, and client satisfaction.

Key Responsibilities

- Lead, coach, and mentor a team to consistently achieve operational goals, quality standards, and productivity targets.
- Monitor team performance through defined KPIs, SLAs, and operational metrics, ensuring adherence to client expectations.
- Drive operational excellence by identifying improvement opportunities and implementing sustainable process enhancements.




- Conduct regular performance reviews, coaching sessions, and development plans to build high-performing teams.
- Ensure compliance with client guidelines, organizational policies, quality standards, and regulatory requirements.
- Analyze operational trends, identify root causes, and implement corrective and preventive actions.
- Effectively manage client and internal escalations, ensuring timely resolution while maintaining service quality.
- Collaborate with cross-functional teams and stakeholders to streamline workflows and improve business outcomes.
- Prepare and present operational dashboards, reports, and business performance reviews to leadership.
- Foster a culture of continuous improvement, accountability, collaboration, and employee engagement. Eligibility Criteria Experience
- 3–5 years of relevant experience in US Healthcare Operations .
- Must have on-paper Team Lead experience in the current or most recent organization.
- Proven experience managing and leading operational teams in a US Healthcare environment.

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