Job Title: Assistant Branch Manager – Coworking Operations Company: Betaspace Coworking

Location:
Coimbatore, Tamil Nadu

Job Type
Full-time, on-site

Experience:
3–5 years of relevant experience, including staff supervision Reporting to: Operations Head / Management Contact Number : 0091 9500 8187 02 About Betaspace Betaspace provides managed offices, private offices, coworking desks, meeting rooms, and virtual office services. We focus on providing clean, comfortable, well-maintained workspaces with responsive client support.

About the Role
We are looking for a proactive Assistant Branch Manager to independently oversee the daily operations of a Betaspace branch. You will take responsibility for branch readiness, client service, staff supervision, facility upkeep, vendor coordination, and operational follow-ups. You will also support enquiries, occupancy, payment follow-ups, and renewals in coordination with the relevant teams. This is an active operational role requiring regular branch walkthroughs, direct supervision, timely decisions within approved authority, and consistent follow-through until tasks are completed. Key Roles and Responsibilities 1. Branch Operations and Readiness
- Independently manage daily branch operations and maintain service standards.
- Conduct morning walkthroughs and regular inspections throughout the day.
- Ensure reception, workstations, cabins, meeting rooms, pantry, washrooms, and common areas are clean, organised, and ready for clients.
- Maintain opening, operating, and closing checklists.
- Identify operational gaps and take corrective action before they affect clients. 2. Team Supervision and Work Allocation
- Supervise assigned admin executives, housekeeping, security, and other support staff.
- Allocate duties, communicate priorities, and verify work completion.
- Monitor attendance, punctuality, shift coverage, and leave arrangements.
- Arrange coverage for staff absences in coordination with management.
- Guide team members, provide feedback, and escalate repeated performance issues.
- Ensure clear handovers between staff and shifts. 3. Housekeeping and Hygiene Standards
- Plan and monitor daily cleaning schedules and periodic deep cleaning.
- Inspect washrooms, pantry, workstations, floors, glass partitions, and common areas.
- Ensure cleaning gaps are corrected promptly.
- Monitor housekeeping supplies and prevent shortages or unnecessary wastage.
- Maintain cleaning checklists and verify the quality of work personally. 4. Client Service and Escalation Handling
- Act as the primary branch contact for client requirements and operational concerns.
- Handle complaints professionally and coordinate timely solutions.
- Maintain an issue tracker with ownership, status, and expected completion dates.
- Confirm resolution with clients and address recurring concerns.
- Seek client feedback and identify opportunities to improve their workspace experience.
- Escalate matters requiring management decisions with clear facts and recommended action. 5. Facilities and Maintenance Management
- Monitor internet, Wi-Fi, AC, lighting, drinking water, washrooms, access systems, and other branch facilities.




- Coordinate approved checks and servicing of UPS, generators, CCTV, and related equipment with authorised personnel.
- Maintain preventive maintenance schedules and service records.
- Coordinate breakdown support and minimise disruption to client operations.
- Track repairs until completion and verify that the issue has been resolved. 6. Vendor and Service Provider Coordination
- Coordinate technicians, maintenance vendors, suppliers, and other service providers.
- Obtain quotations, compare options, and seek approval before committing expenditure.
- Schedule work to minimise inconvenience to clients.
- Verify work quality, completion, and supporting bills before forwarding for payment.
- Escalate vendor delays and repeated service failures. 7. Enquiries, Branch Tours, and Occupancy Support
- Handle calls, walk-ins, workspace enquiries, and branch tours professionally.
- Understand prospective clients’ requirements and explain suitable workspace options.
- Share approved pricing and proposals in coordination with management or the sales team.
- Track enquiries and ensure timely follow-ups.
- Maintain accurate information on occupied and available seats and cabins.
- Highlight upcoming vacancies, expansion opportunities, and potential client exits. 8. Bookings, Client Onboarding, and Exits
- Oversee meeting room bookings, day passes, and workspace allocations.
- Ensure booked spaces and new client workspaces are ready on time.
- Coordinate documentation, access cards, keys, and client handovers.
- Explain branch facilities and operating procedures during onboarding.
- Coordinate exit inspections, asset checks, access returns, and handover records. 9. Payments, Renewals, and Documentation
- Coordinate with accounts on outstanding payments and assigned collection follow-ups.
- Record client commitments and follow up on missed payment dates.
- Track upcoming renewals and coordinate timely discussions.
- Ensure required client documents and agreements are followed up and maintained.
- Escalate overdue payments or renewal risks to management.
- Follow approved procedures for any access-related action. 10. Inventory, Procurement, and Expense Control
- Maintain records of furniture, equipment, keys, access cards, and consumables.
- Monitor stock levels and raise purchase requests in advance.
- Manage assigned petty cash and maintain bills, vouchers, and expense records.
- Ensure purchases and expenses remain within approved limits.
- Identify practical cost savings while maintaining service quality. 11. Safety, Security, and Incident Coordination
- Monitor visitor management and coordinate with security personnel.
- Keep emergency contacts accessible and ensure exits and access routes remain clear.
- Report safety hazards, unauthorised access, damage,



and unusual incidents immediately.
- Coordinate the initial response to operational incidents according to company procedures.
- Ensure closing and handover checks are completed and documented. 12. Reporting and Continuous Improvement
- Submit an accurate daily branch operations report before leaving for the day.
- Review reports submitted by branch staff and verify important updates.
- Report client issues, maintenance status, attendance gaps, enquiries, payment follow-ups, expenses, and pending actions.
- Assign a responsible person and target completion date for pending tasks.
- Share periodic summaries of branch performance and recurring concerns.
- Recommend improvements and implement approved changes.
- Communicate urgent issues immediately rather than waiting for the daily report. Qualifications and Experience
- Any graduate; candidates with a diploma and strong relevant experience may also apply.
- 3–5 years of experience in coworking operations, office administration, facilities management, hospitality, business centres, or a similar service environment.
- Previous experience supervising housekeeping, admin, security, or support staff.
- Experience handling client complaints, vendors, maintenance coordination, and daily operational reporting.
- Experience independently managing a branch, office, facility, or shift is preferred. Required Skills
- Good spoken Tamil and professional working proficiency in English.
- Solid client communication and complaint-resolution skills.
- Team supervision, task allocation, and follow-up skills.
- Working knowledge of email, Microsoft Excel or Google Sheets, and basic reporting.
- Ability to maintain accurate records and track multiple pending tasks.
- Practical problem-solving and prioritisation skills.
- Basic understanding of facility systems and when to involve qualified technicians.
- Accountability for outcomes and willingness to supervise work directly.
- Ability to make routine decisions independently within company policies and approved authority. Performance Expectations
- Consistently clean, organised, and client-ready premises.
- Reliable staff attendance coverage and completion of assigned duties.
- Prompt response to client requests and effective issue resolution.
- Timely maintenance follow-ups and fewer recurring operational problems.
- Accurate occupancy, inventory, expense, and branch records.
- Consistent enquiry, payment, and renewal follow-ups.
- Timely reporting with clear ownership of pending tasks.
- Visible improvements in branch upkeep and client experience. Work Arrangement This is a full-time, on-site role at an assigned Betaspace branch in Coimbatore. Salary will be based on relevant experience and capability.

Working hours
, weekly off, and benefits will be discussed during the recruitment process. Pay: ₹20,000.00
- ₹30,000.00 per month Ability to commute/relocate:
- Coimbatore, Tamil Nadu: Reliably commute or planning to relocate before starting work (Preferred)

Education:
- Master's (Required) Language:
- English (Required)

Location:
- Coimbatore, Tamil Nadu (Preferred) Work

Location:
In person

📌 Assistant Branch Manager – Coworking Operations (Coimbatore)
🏢 BetaSpace
📍 Coimbatore