Roles and

Responsibilities:
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- As a production support engineer, you would be responsible for your team
- for resolving the production support issues within a given SLA.
- Build functional knowledge of the system under support and ensure effective troubleshooting of support tickets raised by the customer.
- Build a knowledge base of issues and effective fixes for the same.
- Responsible for identifying issues that require permanent code fixes and ensure tracking of the same till delivery from the implementation team.
- Responding to incidents and coordinating with the infrastructure, network and other teams to resolve issues.
- Responsible for monitoring and responding to open tickets submitted through an incident management system.
- Keeping a record of configuration changes and scheduling application updates.
- Coordinate with Application Development Team to successfully deploy software releases in both User Acceptance Testing and Production environments.




- Develop scripts and work with a team to automate repeatable manual tasks.
- Responsible for troubleshooting and resolving application or infrastructure issues.
- Proactively monitor logs to identify RCA of issues. Skills Required: -
- Knowledge of OS Linux (RHEL 6+ ) and Windows .
- Deep Knowledge of SQL Queries
- Deep Knowledge of Shell Scripting (LINUX), parsing, scheduling, port forwarding etc.
- Knowledge of log monitoring and correlation to what is wrong with the deployment.
- Have functional knowledge of Loan Origination Systems.
- Hands on Experience on Java, Oracle, SQL, MySQL and performance tuning.
- Knowledge on Patch deployments and App/web layer configurations (Nginx,Apache tomcat , Jboss ) .
- Knowledge on SDLC
- Excellent written & verbal communication
- Positive analytical and problem-solving abilities
- Good team player with the ability to deliver

📌 Lead Application Support Engineer (Chennai)
🏢 Hotfoot
📍 Chennai