Job Summary Greetings We are inviting energetic Sr Amazon Connect developers with valuable experience on AWS -professionals to provide online trainings on Amazon Connect. Topics to be covered during trainings
- Basics of Contact center applications
- Concepts, Telephony, key terminology, CTI, Screenpop, call recording, inbound/outbound calling, WFM, reporting, key CCaaS players, how Amazon Connect different from other players
- Experience with Amazon Connect setup and configuration (contact flows, routing profiles, queues, quick connects, hours of operation, agent settings).
- Contact Flows (blocks, error handling, Lex integration, DTMF/speech input, disconnect flows, whisper flows, queue hold experience).
- Integration with CRM like SFDC or any third party.
- AWS Ecosystem Integration
- Proficiency with AWS Lambda for serverless backend functions.
- Integrating Amazon Lex, Amazon Polly,



AWS DynamoDB, Amazon S3, AWS SNS, and AWS SQS for IVR and chatbot automation.
- Understanding of Contact Trace Records (CTR), real-time metrics streams, and Kinesis event handling
- Troubleshooting using CloudWatch logs
- Real-time and historical reporting using Contact Lens, Amazon QuickSight, or third-party BI tools.
- CloudWatch metrics, alarms, and logging for troubleshooting flows.
- Additional topics: AWS CloudFormation, Terraform, or CDK
- Topics covering Contact Lens transcripts and sentiment analysis.
- We need online trainer on Amazon Connect Job Details
- Remote position
- Part time role (2 hrs per day)
- Work hours: Mostly off hours India time

📌 Amazon Connect-Online trainer (Kolkata)
🏢 Platinus Technologies
📍 Kolkata