Comprehensive Inquiry Management:
* Accurately document all incoming inquiries from diverse channels (e.g., phone, email, walk-in, online forms) into our designated CRM/database, ensuring all relevant details are captured and meticulously organized.
* Provide a prompt, professional, and courteous initial point of contact for all inquiries, actively listening to understand needs and offering helpful, accurate information.
* Efficiently triage inquiries, resolving straightforward issues independently and seamlessly directing complex matters to the appropriate department or specialist for expert handling.
* Maintain meticulous records of all past inquiries for audit trails, follow-up, and to inform future service improvements, ensuring data integrity and easy retrieval.
* Follow up with customers to confirm satisfactory resolution, ensuring a positive experience from initial contact to completion.
* Smooth Office Operations & Administration:
* Oversee and optimize daily office operations, implementing efficient workflows and best practices to enhance overall productivity and maintain a highly organized workspace.
* Manage office supplies and equipment,



proactively monitoring inventory, placing timely orders, and coordinating maintenance or repairs to ensure all resources are consistently available and fully functional.
* Maintain a welcoming and professional office environment, preparing meeting rooms, common areas, and the reception for daily use and important client visits.
* Facilitate seamless communication between departments and external stakeholders, acting as a central point for information flow and operational coordination.
* Implement and uphold company policies and procedures, contributing to a consistent, compliant, and harmonious work culture.
* Manage vendor relationships with service providers (e.g., cleaning, utilities, IT support), ensuring high-quality and timely service delivery.
* Assist with minor facility management tasks, escalating larger issues to relevant personnel to guarantee a safe and efficient physical workspace.

Job Type
s: Full time, Permanent, Fresher Pay: ₹16,000.00
- ₹25,000.00 per month Work

Location:
In person

📌 Office Administrator (Palakkad)
🏢 Heatcon Instruments P
📍 Palakkad