- 15 years in after-sales service, customer experience & techno-commercial roles
- Experience with valves, actuators, pneumatic and hydraulic components About Our Client The organisation is a leading Indian engineering and manufacturing company specializing in industrial automation, fluid control systems, and valve components

Job Description

- Lead the Customer Service function and keep service activities organised
- Oversee site execution plans for installation, testing, commissioning of Actuators
- Conduct regular technical reviews and service audits at client sites to build long-term trust, secure repeat business, and convert service calls into parts sales
- Track service requests and share explicit updates with customers.
- Drive product improvements by systematically documenting recurring field failures, design flaws and system failures
- Track and optimize the total cost of servicing, maintaining tight control over operational expenses
- Monitor open requests to help ensure timely closure




- Use customer feedback to improve the overall service experience The Successful Applicant We're Looking For Someone Who Has
- Deep technical expertise in repairing and commissioning Electro-Hydraulic, Pneumatic Actuators
- Experience handling customer service activities
- Familiarity with hazardous area classifications, explosion-proof standards (ATEX/IECEx), and SIL safety requirements
- Ability to work with internal teams to resolve service-related issues
- Ability to review service information and identify improvement areas
- Excellent commanding communication and presentation skills in English What's on Offer
- Permanent role based out of Navi Mumbai
- Opportunities to work with after sales service & revenue generation within the precision & pneumatic components industry
- Attractive compensation package, flexible holiday policies Quote job ref: JN-102026-7137467

📌 Service Head (Navi Mumbai)
🏢 Michael Page
📍 Navi Mumbai