Role : Junior Azure Integrations Support Engineer

Experience:
2-5 years

Location:
Bangalore & Gurgaon Shift : 24*7 (Rotational shift) Role Overview : The Junior Azure Integrations Support Engineer provides first-line operational support for Azure Integration Services in a production workplace. Working under supervision and using defined runbooks and procedures , the role focuses on monitoring, alert triage, incident logging, and initial remediation to ensure integration services remain stable and available. Experience Band : 2–4 years of experience in application support, integration support, or IT operations roles .

Key Responsibilities
Monitoring & First-Line Support
- Monitor integration workflows, transactions, dashboards, and alerts for failures and performance issues
- Identify and classify incidents based on impact and urgency
- Perform first-level troubleshooting using predefined runbooks and knowledge articles Incident & Service Request Management
- Create, update, and maintain accurate incident and service request records
- Capture logs, error details, and diagnostic information to support escalation
- Escalate complex, recurring, or unresolved issues to senior engineers in a timely manner
- Provides 24x7 Level 1 monitoring and first-response support through rotational shifts
- Performs alert triage, ticket creation, and runbook-based remediation




- Escalates incidents to Level 2/3 in line with defined SLAs and escalation procedures
- Participates in shift handovers and operational reporting Operational Assistance
- Assist with retries, replays, and authorised data correction activities under supervision
- Participate in incident bridge calls and coordination activities when required
- Support post-incident activities, including documentation updates and knowledge capture Learning & Development
- Develop foundational skills in Azure Integration Services and cloud operations
- Follow operational standards, security controls, and compliance requirements
- Actively build technical capability toward Level 2 support responsibilities Technical Skills & Experience Essential
- Basic understanding of APIs (REST), HTTP methods, and response codes
- Foundational knowledge of:
- Messaging systems (queues, topics)
- Event-driven integration concepts
- Exposure to Azure Logic Apps, Azure Service Bus, or similar integration platforms
- Familiarity with incident, problem, and service request management processes
- Strong analytical skills, attention to detail, and willingness to learn Preferred
- Microsoft Azure Fundamentals (AZ-900) certification
- Exposure to enterprise integration platforms or middleware support
- Basic understanding of ITIL concepts and service management practices

📌 Azure Integration Services Support (Bengaluru)
🏢 Promaynov Advisory Services
📍 Bengaluru