Respond promptly to enquiries received by phone WhatsApp email website marketplaces and walk-ins. Qualify prospects by understanding buyer type quantity budget delivery location and purchase timeline; record complete details in the CRM. Explain product specifications pack sizes minimum order quantities pricing applicable certifications and advantages clearly. Prepare and share quotations price lists catalogs and proposals tailored to wholesale or retail customers. Maintain CRM lead stages call notes follow-up dates and deal records; keep the sales pipeline current and prepare activity reports. Follow up by calls messages and email; address questions on price quality delivery and payment terms and negotiate within approved limits. Convert quotations into confirmed orders and obtain advance or payment confirmation; escalate exceptions to the Sales Head or management. Coordinate confirmed orders with sales accounts purchasing warehouse and logistics teams for dispatch invoicing and delivery.



Follow up after order confirmation on delivery payment and customer satisfaction; build relationships that support repeat business and upselling. Share customer feedback and market insights support field sales colleagues and submit daily and weekly lead follow-up quotation and closure reports.

Requirements

13 years of experience in presales inside sales or sales coordination; trading FMCG or distribution experience is preferred. Hands-on experience with a CRM such as Zoho HubSpot Salesforce LeadSquared or a similar platform. Solid spoken and written English and Tamil; Hindi is an advantage. Working knowledge of Excel Word email WhatsApp Business and quotation preparation. Understanding of wholesale and retail pricing margins GST and basic trade terms. Transparent communication persistence organization customer focus and the ability to work collaboratively.

Qualifications

Any degree or diploma; BBA or an equivalent qualification is preferred.

Required Skills:

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