Job Description:

Role Category Category Weightage Parameters Parameter Weight % Metro Urban SU Rural
CSO Service Quality 10% Welcome calling and onboarding Customers (100% of NTB A/cs of the Branch) 10% NA NA NA NA
CSO Quantitative Parameters 35% MoM CASA NTB (Nos) 7.5% 8 8 8 6
CSO Quantitative Parameters 35% Incremental MoM CASA AMB Value (Through NTB Accounts) (Rs Lacs) 20% 4 4 3 2
CSO Quantitative Parameters 35% LI + GI+ MF + Assets - Net Revenue in Rs lacs (Total Yearly Income) 7.5% 1.8 1.5 1.2 1
CSO Portfolio Management 20% 3% MoM TRV Growth of Mapped Book 10% NA NA NA NA
CSO Portfolio Management 20% Mapped Book Customer meetings Coverage 5% NA NA NA NA
CSO Portfolio Management 20% Primary (30%), Active (60%) and PH of min 2 for 40% of Mapped Book 5% NA NA NA NA
CSO Compliance and Controls 35% Audit Ratings: Branch Medium Risk or below
Branch Medium Risk or below ,Follow the process as process and keep all the records available for checking
Timely Revert and rectification of audit findings 20% NA NA NA NA
CSO Compliance and Controls 35% Nil adverse Audit observations in Cash Txns/Branch daily operations/Daily Reporting 15% NA NA NA NA

📌 Customer Service Officer Bengaluru
🏢 equitas small finance bank
📍 Bengaluru