Job Description:

Establish and operationalize Banking Operations to effectively service the International Bank, ensuring seamless delivery.

Set up and manage the delivery center responsible for local and international client services, adhering to high standards of efficiency and quality.

Operate within a clean room workplace, strictly following protocols to maintain security, confidentiality, and integrity of sensitive data and transactions.

Possess comprehensive knowledge of banking operations including deposits, withdrawals, collateral management, and related financial activities.

Develop, implement, and oversee quality control frameworks and policies to ensure service excellence and regulatory compliance.

Lead and manage a diverse team of over 100 professionals, including Chartered Accountants and Graduates, fostering a cooperative and high-performance culture.

Serve as the key liaison between the delivery center and clients, ensuring timely and accurate service delivery that meets client expectations.





Monitor and enforce quality standards throughout the service delivery lifecycle, continuously identifying opportunities for process improvement.

Demonstrate robust understanding of banking operations and business processes to align service offerings with client needs.

Design and implement MIS dashboards tailored to client requirements, including bookkeeping, monthly reporting, and other analytics.

Manage client audit processes by effectively coordinating with internal and external auditors to ensure compliance and transparency.

Possess working knowledge of cloud-based software solutions and lead the implementation of systems and workflow automation to enhance operational efficiency.

Be adaptable to work across different shift timings to support operational requirements.

Proficient in using transaction processing software and related banking technology platforms

📌 Director Cmaas Banking Operations West Bengal
🏢 Acme Services
📍 West Bengal