About The Opportunity

Join a dynamic technology-driven organization in India specializing in workforce enablement and IT service delivery. We empower enterprises through seamless IT operations, ticketing automation, and intelligent asset lifecycle management — ensuring productivity, security, and scalability across on-site technical environments.

Role &
Responsibilities
Manage and resolve Tier 1–2 IT tickets via ticketing systems (e.g., ServiceNow, Jira Service Desk, Freshservice) with SLA adherence.
Perform end-to-end IT asset inventory, tracking, and lifecycle management using ITAM tools like Lansweeper, Snipe-IT, or Asset Panda.
Provide on-site remote desktop support and hardware troubleshooting for desktops, laptops, peripherals, and network devices.
Coordinate with vendors and internal IT teams to escalate issues, procure replacements, and maintain service continuity.
Document resolutions, update knowledge bases, and contribute to continuous improvement of support workflows.
Ensure compliance with IT security policies,



software licensing, and asset tagging standards across all physical locations.

Skills &
Qualifications
Must-Have
ServiceNow
Jira Service Desk
Lansweeper
Snipe-IT
Remote Support Tools (TeamViewer, AnyDesk, RDP)
Windows OS &
Office 365 Administration
ITIL Foundations
Ticketing System SLA Management
Preferred
Experience with SCCM or Intune for endpoint management
Basic PowerShell scripting for automation
IT Asset Disposal and Reuse Compliance Knowledge

Perks &
Culture Highlights
In office collaborative tech environment with modern infrastructure and tools
Growth opportunities through exposure to enterprise IT service management frameworks
Flexible work hours with emphasis on problem-solving autonomy and impact

Skills: servicenow,compliance,crm,it,security,ticketing,ticketing systems,automation,jira,management,it service,biometrics

📌 It Analyst It Ticketing Systems, Asset Management Tools, Remote Support Noida
🏢 CAREERBLOC ~
📍 Noida