We are seeking a dedicated Quality Analyst to join our team in Haryana. The ideal candidate will play a crucial role in ensuring the quality and efficiency of our services through effective call monitoring and analysis. As a Quality Analyst, you will be responsible for evaluating calls, providing feedback to team members, and identifying areas for improvement to enhance customer satisfaction and operational performance.

Key Responsibilities
Conduct regular call monitoring sessions to assess the quality of customer interactions.
Provide constructive feedback to team members based on call evaluations.
Identify trends and patterns in call data to inform training and development needs.
Collaborate with management to develop quality standards and performance metrics.
Prepare reports on call quality and present findings to stakeholders.




Assist in the development and implementation of quality assurance processes.

Required Skills
Solid analytical skills with attention to detail.
Excellent communication skills, both verbal and written.
Ability to provide constructive feedback and work collaboratively with team members.
Familiarity with call monitoring tools and quality assurance methodologies.
A proactive approach to problem-solving and continuous improvement. If you are passionate about quality assurance and have a keen eye for detail, we encourage you to apply for this exciting chance to contribute to our team's success.

This job is provided by Shine.com

📌 Quality Analyst Gurugram
🏢 Sharda Consultancy Services
📍 Gurugram