Job Title: Service Manager

Department: Service

Job Purpose

To manage the overall service department, ensure quality vehicle servicing and repairs, achieve service targets, maintain customer satisfaction and ensure smooth workshop operations.

Key Responsibilities
Manage daily workshop and service department operations.
Achieve monthly service revenue and productivity targets.
Supervise Service Advisors, Technicians, FQCs, Warranty Administrators and other service staff.
Ensure vehicles are serviced and repaired within the committed delivery time.
Monitor job cards, vehicle repair progress and workshop productivity.
Ensure proper vehicle inspection and quality checks before delivery.
Handle customer complaints and ensure timely resolution.
Monitor customer satisfaction and implement improvement activities.




Ensure the availability of spare parts, tools and workshop equipment.
Monitor warranty claims and ensure proper documentation.
Conduct regular team meetings and guide employees to improve performance.
Ensure compliance with Mahindra service standards, SOPs and safety procedures.
Prepare daily, weekly and monthly service performance reports.
Identify training needs and improve the technical skills of the service team.
Maintain workshop cleanliness and ensure proper implementation of 5S practices.

Pay: Up to ₹45,000.00 per month

Advantages:
Health insurance
Provident Fund

Work Location: In person

📌 Service Manager Idukki
🏢 AUTOBAHN MAHINDRA
📍 Idukki