Job Description – Customer Care Associate (Voice Process)Number of Open Positions: 100

Job Title: Customer Care Associate – Voice Process

Location: Bangalore

Work Mode: Work from Office (WFO)

Qualification: Intermediate (12th Pass) and Above

Experience: Freshers and Experienced Candidates

Preferred Experience: Minimum 6 months of BPO experience

Languages Required: Hindi and English

Reporting To: Team Leader

Shift Timings: Morning / General / Split Shifts

Versant Score: Minimum Level 4 (for Voice Process)

CTC: ₹2.29 LPA – ₹2.41 LPA

Position SummaryThe Customer Care Associate will be the first point of contact for customers, responsible for handling customer queries, providing accurate information, resolving concerns,



and ensuring a positive customer experience through effective communication.
Key ResponsibilitiesHandle inbound and outbound customer calls professionally.
Follow predefined communication scripts and process guidelines while interacting with customers.
Understand customer requirements and provide appropriate solutions.
Ensure customer queries are addressed, including calls during weekends and festivals.
Identify prospects to upsell products and services wherever applicable.
Build and maintain positive, long-term customer relationships.
Maintain accurate records of customer interactions and conversations in the CRM system.

📌 Customer Care Executive Bengaluru
🏢 HRH Next services
📍 Bengaluru