Job Purpose:

To manage existing customers, onboard new customers, and ensure effective customer engagement to drive business growth in domestic market.

Key Responsibilities
Customer Management
Manage and maintain relationships with existing customers through regular telephonic communication.
Make outbound calls to customers for follow-ups, product updates, offers, and business requirements.
Understand customer requirements and coordinate with the concerned teams for timely resolution.
Maintain proper records of customer interactions and follow-ups.
Ensure a positive customer experience and encourage repeat business.
Recent Customer Onboarding
Identify and connect with potential new customers.
Explain the company’s products and offerings to prospective customers.
Follow up with leads and convert them into active customers.
Collect required customer information and documentation for onboarding.
Coordinate with internal teams to ensure smooth and timely customer onboarding.
Maintain updated records of newly onboarded customers.




Track and report the outcomes of activation activities.
Reporting & Coordination
Maintain daily/weekly records of calls, customer follow-ups, recent onboardings, and activation activities.
Share regular updates and reports with the reporting manager.
Coordinate with Sales, Marketing, Operations, and other relevant departments as required.
Achieve assigned customer management, onboarding, and activation targets.

Required Skills
Valuable verbal and written communication skills.
Strong telecalling and customer-handling skills.
Customer-oriented approach.
Ability to build and maintain customer relationships.
Good follow-up and coordination skills.
Ability to work in a target-driven environment.
Willingness to work on Sundays and flexible weekly offs as per business requirements.
Basic knowledge of MS Office/Google Workspace and CRM/ERP systems will be an advantage.

📌 Customer Relationship Management Executive Surat
🏢 COWBERRY
📍 Surat