Job Purpose
Lead the TLC Membership and Subscription business in a region ensuring targeted performance, customer and client satisfaction from existing business and driving recent growth in that region.

Compensation
Competitive fixed compensation with in-built incentive structure.

Key Responsibilities

•Key Program KPIs including (a) Membership enrolments, (b) Member usage © Member engagement and and life cycle management and finally driving up retention rates.

•Client Satisfaction – maintaining constant connect with Clients in the region

•Member Satisfaction

•Recent Business and Launch

•Regional PNL.

•Lead multi location, multi hotel teams in the region including Hotel based Managers and Sales Associates and also Contact Centre teams in the region

•Identify suitable growth prospects; and oversee operational financial health, resource allocation, and risk management

•Collaborate with the Corporate teams across tech, digital, marketing, finance, and HR to strengthen the region.





•Present the organization narrative and future Vision to clients

•Ensure alignment and synergy across all functions for cohesive operations

Education
Required: Bachelor's degree – BBA/ B.Tech/ B.Com Recommended: Master’s Degree – MBA (Sales s Marketing) preferred

Experience
Extensive experience of working in a leading luxury hotel company preferably with a regional role or head of an Operating P&L; of a hotel with a minimum of 200 rooms.

Technical

•Hospitality domain and tech, financial knowledge

•Ability to work with technology and tech teams to leverage for business.

•Excellent inter-personal skills

Critical Competencies

Behavioral
Inspiring
Creating purpose
Driving Agility
Building Capability
Influencing
Collaborating
Growing Value
Innovating

Location
Delhi / Bangalore

📌 Head Regional Operations Delhi
🏢 TLC DIGITECH
📍 Delhi