Job Responsibilities:
End-to-end incident management, from L1/L1.5 escalation to closure.
Support provisioning, modification and de-provisioning of in-scope applications.
Provide L1 and L2 operations support for IAM services.
Troubleshoot misconfiguration, access and routing issues.
Coordinate with hardware suppliers on break-fix and replacement.
Back up and restore IAM service configuration.
Provide periodic and on-demand reports.
Keep ServiceNow tickets current, with clear resolution and closure notes.
Join RCA reviews. Update SOPs and knowledge-base articles.
Work with Hosting, Network Security, DLP and Malware Tools on cross-tower issues.
Identify prospects for automation.
Take part in MIM calls, qualifying whether an incident meets the criteria for a Major Incident.
Drive monthly review calls: prepare reports and run trend analysis.
Take part in weekly engineering calls.
Act as the human in the loop for Tier 0 access-request certification.
Tools Experience:
Azure AD
Active Directory
Okta
CyberArk
ServiceNow
Semperis
CrowdStrike (good to have)
Microsoft Defender (good to have)
Veza (entitlements management – ISPM)
Technologies:
Directory services
Single sign-on and MFA
Privileged access management
Application access provisioning
PowerShell
Experience
8 years of L2 identity and access management experience
24x7 support environment
Azure AD and Active Directory administration
Okta administration and SSO troubleshooting
CyberArk operations
Access provisioning and reporting
ITSM incident, problem and change processes
Clear written and spoken English
Application Question(s):
How many years of total experience do you have?
How many years of experience do you have in Azure AD and Active Directory?
How many years of experience do you have in Okta and CyberArk?
Are you comfortable working in the UK/Europe time zone?
What is your current CTC?
What is your expected CTC?
What is your notice period/ LWD?
What is your current location?
Work Location: In person
📌 Operations Lead – Idam Gurugram
🏢 RENOVISION AUTOMATION SERVICES PVT.LTD
📍 Gurugram
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