About the Role

The ORN Customer Journey Advisor is a premium customer-facing sales role responsible for owning the customer journey from the first enquiry through booking, pre-departure readiness, travel support and post-travel engagement. You will be the single point of contact who guides customers to the right ORN journey and looks after them until they are back home and ready to travel again.

Key Responsibilities

Discover and recommend
Understand customer travel requirements, preferences, budget and expectations.
Recommend suitable ORN travel products and packages.
Customise journeys based on customer requirements .

Advise and convert
Explain itineraries, inclusions, pricing, documentation, visa and payment requirements.
Handle inbound and outbound customer calls
Follow up consistently with interested customers.




Drive enquiries towards booking and conversion.

Fulfil and support
Maintain accurate customer information and follow-up activity in CRM.
Coordinate with product and operations teams to ensure smooth customer fulfilment.
Support pre-departure readiness.
Handle customer queries and escalate issues appropriately.

Retain and grow
Maintain robust customer relationships after booking.
Identify repeat-travel and referral opportunities.

Pay: ₹300,000.00 - ₹700,000.00 per month

Advantages:
Health insurance
Paid sick time
Provident Fund

Work Location: In person

📌 Customer Journey Advisor Bengaluru (India)
🏢 ORN TripFactory
📍 India